Outpatient Behavioral Health Regional Operations Manger

Reports To: Chief Operating Officer (COO)

Job Summary:

The Outpatient Behavioral Health Regional Operations Manager is responsible for the overall strategic planning, operational oversight, and successful delivery of all outpatient behavioral health programs and services. This role ensures the provision of high-quality, evidence-based care while maintaining compliance with all regulatory and accreditation standards. The Regional Manager leads, manages, and develops a team, optimizes operational efficiency, manages financial performance, and fosters strong community relationships to expand access to care.

Key Responsibilities:

Operational Leadership & Management:

• Oversee the day-to-day operations of all outpatient behavioral health clinics/programs, ensuring efficient workflows, optimal staffing levels, and effective utilization of resources.
• Develop, implement, and monitor policies, procedures, and protocols that ensure compliance with all internal policies and external regulations (e.g. CMS, state laws, HIPAA).
• Evaluate workflow, data, and performance metrics to inform decisions, maximize productivity, and ensure quality service delivery.
• Analyze data and act on significant trends affecting the overall effectiveness of the department.
• Identify and implement continuous improvement initiatives to enhance service delivery, patient experience, and operational efficiency.
• Drive the achievement of key performance targets, including volume growth, financial performance, patient satisfaction, and clinical quality outcomes

Program Development & Clinical Excellence:

• Lead the development, implementation, and evaluation of new and existing behavioral health programs, ensuring they align with patient needs and organizational
• Ensure services are provided using best practices and evidence-based principles in mental
• Monitor clinical quality outcomes and implement strategies for improvement 

Financial Management:

• Manage visit volume for outpatient behavioral health services to meet, or exceed,
• Identify ways to grow outpatient services and/or increase profitability by recommending and implementing cost-effective strategies.
• Develop and execute a payer engagement strategy focused on expanding market access and driving profitable business growth.

Team Leadership & Development:

• Hire, onboard, train, supervise, and retain a high-performing team
• Provide ongoing mentorship, coaching, and performance feedback to staff, fostering a culture of collaboration, accountability, and continuous professional
• Conduct effective performance evaluation sessions and establish targeted goals and growth plans for staff.
• Promote a positive work environment that emphasizes teamwork, open communication, and employee well-being.

Qualifications:

Education:

• Bachelors degree

Experience:

• Multi-state experience required
• Minimum of 3-5 years of progressive leadership experience in healthcare
• operations, with a significant focus on outpatient behavioral health.
• Proven track record of successful program development, operational management, and financial oversight.
• Experience managing and leading

Skills:

• Strong understanding of current behavioral health trends, best practices, and evidence-based
• Excellent leadership, management, and organizational
• Proven ability to think strategically, develop innovative solutions, and execute business plans.
• Exceptional written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders.
• Strong financial acumen and experience with budgeting and resource management in healthcare.
• Data analysis and problem-solving skills to inform decision-making and policy development.
• Familiarity with electronic health records (EHR) systems and healthcare
• Ability to manage multiple priorities and meet deadlines in a fast-paced
• Demonstrated commitment to patient-centered care and promoting a positive patient experience.